BRWN-200017 - Applying Process and Quality Improvement Techniques to Service Organizations

Registration deadline: June 4th This course will be conducted via a virtual Zoom meeting online format and self-paced instruction in Canvas. Access to a computer/laptop with internet access is required. Please contact Professional Development with any questions. 15 CEUs/CPH units (7.5 live, 7.5 self-paced)   The program is designed for those interested in process and quality improvement in service-oriented organizations. We will study business process and quality improvement tools and practices that are integral to achieve maximum efficiency and efficacy in non-profit, charitable, and mission-based ventures. Participants will learn how to leverage tools from various continuous quality improvement models including business process improvement and the fundamental concepts of Lean Six Sigma. The course will consist of daily live Zoom webinars from 2:30 - 4:00 p.m., and 7.5 hours of self-paced instruction (recorded lectures and demonstrations) in Canvas. Class size is limited to 20. $650 General admission** **Available discount class code may be entered during check out for the following: SI001 - $450 Non-profit/government employees (1st Summer Institute class) SI002 - $400 Non-profit/government employees (Additional Summer Institute classes) This class will include both degree-seeking graduate students and practicing professionals. Individuals registering through Professional Development will receive continuing education units - but not academic credit - for the class.