BRWN-010225 - Trust, Empathy & Accountability: Communication Skills for a Positive Work Culture
Preferred registration deadline: July 4th
3 CEs
Join us for a highly interactive workshop to help you identify and practice the communication skills that contribute to a positive work culture and promote a free exchange of ideas. Through a series of guided exercises, rooted in the tenets of Compassionate Communication and Applied Improvisation, we will examine communication patterns that lead to mistrust and lack of empathy in the workplace. We will then consider how to achieve more productive patterns, with particular attention to communication occurring as people are working remotely. Participants will engage in communication exercises to specifically explore trust, listening, validation, and feedback. With the foundation of these basic skills, the workshop will then address enhancing teamwork and collaboration, as well as managing deadlines and criticism.
This is an in-person workshop that will be held on Washington University’s Danforth Campus. The exact location and directions will be emailed to registered participants before the course date.
General Admission: $65**
**Eligible discounts can be applied during checkout.
Class size is limited to 45.
Course Outline
Content Level: Beginner
Target Audiences: Social workers and anyone working to improve communication and work culture.
Agenda:
- Warm-up activity and Reflection- 10 minutes
- Framing - 10 minutes
- ACTIVITY #1 - total 25 minutes
- DEBRIEF - total 10 minutes
- ACTIVITY #2 - total 25 minutes
- DEBRIEF - total 10 minutes
- Empathy - total 10 minutes
- BREAK - 5 minutes
- RECAP - 3 minutes
- Additional strategies: Aristotle Project and Harvard’s Project Zero - 20 minutes
- DEBRIEF - total 10 minutes
- ACTIVITY #3 - total 15 minutes
- Q&A - total 10 minutes
Learner Outcomes
- Participants will be able to identify and illustrate communication techniques that produce trust, empathy, and open idea exchange in a work environment. These techniques include role-playing active listening skills, providing effective validation, and selecting constructive feedback.
- Participants will be able to interpret practical strategies to enhance teamwork, collaboration, and effective deadline management while working in-person or remotely. This includes navigating challenging conversations, providing and receiving criticism, and utilizing communication tools to foster connection and productivity.
Course Completion Requirements:
The Brown School is an approved provider of Social Work CEs in Missouri and Illinois. To earn credit, attendees must arrive at the scheduled time, attend the entire course, and complete an online course evaluation. You may still qualify for partial Social Work Missouri and Illinois CEs if you miss part of the training. CE Certificates will be available online within 10 business days of course completion by visiting your learner profile at https://ce.wustl.edu/portal/logon.do?method=load&parentSite=brown. You will receive an email notification with specific instructions for accessing the online certificate when it is available.
For more information about CEs, accessibility, refund/cancelation policy, our grievance policy or other inquiries please visit our About Us page or email brownprofdev@wustl.edu.